Job Description

DESCRIPTION

Central Operations is a key strategic initiative with a vision to transform the way Global Specialty Fulfillment executes last mile delivery and fulfillment worldwide. Central Operations is a 24/7 operation that develops and executes scalable solutions to run the increasingly complex and growing delivery network. We’re looking for creative leaders with a passion for innovation, knack for problem solving, and ability to thrive in ambiguity to create world class customer experiences.

As an Area Manager at Central Operations, you will lead a team of Leads and associates to drive shift performance for Global Specialty Fulfillment Businesses. Central Operations supports specialty businesses including Ultra-Fast Fresh, Whole Foods Market, AMXL, and Locker+. You will be responsible for driving process execution and efficiency through data-driven decisions and analytical problem-solving. Additional duties include coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and establishing leadership bench strength within the organization.

Key job responsibilities
-Responsible for tactical execution of operations for multiple Global Specialty Fulfillment businesses and network centralization efforts.
-Lead and supervise a team of Leads and up to 20 hourly associates. Develop managers for career progression.
-Create and nurture recognition and communication programs to establish a great work culture.
-Deep dive intra-day trends and proactively develop action plans, systems, and mechanisms that address operational issues in coordination with Central and Field Operations teams.
-Takes proactive steps to ensure that best practices are scalable and can be applied worldwide throughout the Global Specialty Fulfillment network.

BASIC QUALIFICATIONS

- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Excellent customer service, communication, and interpersonal skills

Job Tags

Hourly pay, Holiday work, Full time, Worldwide, Flexible hours, Shift work, Night shift,

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