Job Description

IQ Car Wash is looking for a part-time attendant with the potential for a future full-time position. Applicant must have the flexibility to work varying shifts between 9am-7pm including some weekend days. If you have initiative, are attention-to-detail oriented, possess a willingness to learn and enjoy working outside, we would be excited to have you on the IQ team. Prefer someone with experience fixing machinery (replacing parts) but can also train the right person. Key aspects of position include customer service, facility cleanliness, and equipment maintenance to minimize disruptions to operations.

IQ CAR WASH POSITION DESCRIPTION
Position Title: Car Wash Attendant Department: Operations
Location: McPherson Last Revision: March 14, 2023

A. Primary Purpose of Job:To maintain and carry out day-to-day functions, including maintenance, supplies, cleaning, and customer service with the goal of sustained, uninterrupted operations.

B. Major Functions for this position.
1. Customer Service: Ability to effectively communicate with customers to understand their needs. The ability to work with customers to solve problems,
assist with needs, etc. all while maintaining a positive attitude and understanding the importance of the customer experience.
2. Time Management: Responsible for the effective and efficient use of time to accomplish daily tasks. This includes organizing tasks, adhering to operating procedures, keeping accountability, completion of required training, etc.
3. Maintenance: Responsible for ensuring routine preventative maintenance is being completed as scheduled on equipment as well as making sure equipment
repairs are completed as they arise.
4. Chemical Monitoring & Adjustments: Must be able to learn chemical composition for effective washing, check chemical levels constantly, and adjust chemicals as
needed/instructed. Monitor stockpiles and report anticipated supply shortfalls to management.
5. Call Ins: Ability and willingness to be called in from time to time outside of the normal work schedule for equipment repairs, covering for employees, during the week and weekends as required, etc.

Other Functions Included:
6. Cleaning Facilities: Ensure that all facilities, equipment, and machinery are kept clean and in good working condition. Attention to detail is a must.
7. Chemical Filling: Sorting, organizing, filling chemicals for the car wash in various size containers from boxes to 30 gallon drums. This will require the ability to pick
up and move up to 50 pounds.
8. Trash Removal: Check and empty trash on a regular basis. This will require removing bags from trash containers and lifting them into dumpsters.
9. Minor Equipment Repairs: Ability to troubleshoot and fix minor equipment issues to ensure equipment is working properly and customer expectations are met.
10. Powerwashing: Ability and willingness to use a power washer in various applications to clean car wash facilities, including parking lot, bay walls, etc.
11. Wall Scrubbing: Ability and willingness to use chemicals and a deck brush to clean facilities as needed.
12. Customer Interaction Reporting: Report in detail customer interactions that fit into the guidelines of what needs to be reported.
13. Electronics/Computers: Ability to use, understand and troubleshoot Electronic / computer components of the car wash when needed.
14. Car Wash Shift Work: Will be required to work multiple shifts per week and the shifts may vary in times and days of the week. Also may need to fill in shifts
from time to time as needed. Shifts will be during the day only and between the hours of 7:00AM – 7PM.
15.Other Duties: Will be required to perform other tasks not listed as needed to help the operations of the car wash and overall company.
C. Position in Organization Reports to: Site Manager
Directly supervises: N/A
Indirectly supervises: N/A
D. Relationships
Inside the Company: Car Wash Attendants, Maintenance Technicians, Company Owners, Operating Manager, Site Manager
Outside the Company: Vendors, Systems Technicians, Contractors, etc.
E. Position Specifications
The required specifications (education, experience, and skills) are those that the employee must have to hold the position. Applicants applying for this position must
possess the required specifications in order to be considered for the job. The desired specifications are those that are not required for the employee to hold the position,
but the employee should try to obtain the desired education, experience, and/or skills to be effective and successful in the position.
1. Required education High school student or graduate. Ability to operate a motor vehicle with valid driver’s license.
2. Desired skills: Customer service experience or training. Basic familiarity with Microsoft Office tools. Some mechanical and equipment knowledge.
Physical Requirements:
A. Speaking/occasional: Worker needs to communicate verbally with customers, other employees, and outside vendors.
B. Bending/frequent: Many job activities require bending or stooping (i.e. picking up chemicals, picking up trash, fixing equipment issues, cleaning wash bays).
C. Breathing (non-assisted)/frequent: All job activities require the ability to move around the facilities. Must be able to maintain breath and move
continually while performing tasks.
D. Lifting/frequent: Worker will be required to lift up to 50 pounds when completing tasks. Not only is weight a consideration, but some items are large and awkward to handle.
E. Standing/frequent: Worker is required to stand when working for long periods of time depending on the task.
F. Walking/occasional: Worker is required to perform work in and around the facilities. Work is not confined to a specific work location. Rapid pace is needed to complete tasks in a timely fashion and maintain the car wash standards.
Mental Requirements:
A. Concentrating/continuous: The quality of work has a direct impact on the outcome of the tasks given. Worker must perform work correctly or the results could lead to inefficiencies, safety incidents, and potential downtime.
B. Conceptualizing/occasional: Worker is required to listen to or read instructions when repairing equipment or performing tasks. Worker is responsible to retain accurate records when necessary.
C. Learning/frequent: Worker is always learning new techniques on improving the life and durability of our company; training is a continuous process that starts on the first day of employment and never ends.
D. Reasoning/frequent: Worker is required to understand requests and comments from the managers, owners, customers, etc. Need to be capable of gathering information and determining what steps are necessary to safely complete the tasks given or meet a need.
E. Thinking/continuous: Worker is required to take verbal and written direction and to surmise how these specifically apply to his/her environment.
3. What is the extent of direct or indirect impact on sales, expenses, profits, etc.?
Poor customer service, lack of time management, and poorly maintained equipment/facilities and inefficiently performing tasks can result in reduced productivity of the company as a whole. Staying focused on tasks while thinking ahead and being aware of surroundings are essential. Customers must always be on the forefront of everything we do.
F. Additional criteria which should be recognized in evaluating the scope and impact of this position.
Must develop a clear understanding of the capabilities and products available to best inform the customer and maximize customer experience. This must be a reliable individual who needs little supervision. Some tasks and repairs must be performed immediately regardless of when the employee is scheduled to leave work. May have to work some weekends or be available on the weekend to address emergent issues.

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