Job Description

Job Description

Job Description

Description:

The Career Coach provides support and career guidance services to help participants reach their employment goals. May assist in determining eligibility and enrollments (intake) inputting data in our internal and State databases systems.

• Previous experience working in direct customer service with the ability to manage a diverse client population with varied barriers toward employment required.
• Must know how to take initiative to research information for job seeker clients.
• Must have a passion to work and connect with participants.
• A strong customer service and counseling expertise with the ability to multi-task is required.
• Must have excellent communication skills and the ability to write professional resumes utilizing participant’s transferable skills.
• Must know and understand the labor market, technology-based career search methods, social media, employer and business needs and requirements.
• Needs to understand and teach the value of networking.
• Timeliness and attention to detail are essential.
• Must take initiative; must think outside the box and at the same time be able to work as part of a team towards unit goals.
• Knowledge of WIOA common measures and requirements are very helpful.
• Proficient in Microsoft office products including Outlook, Word, Excel, and Power Point.
• Must be assertive, approachable, friendly, empathetic, and willing to work flexible hours to meet objectives and goals.
• Degree in social work, career counseling, or other related fields (may be substituted for experience).
• Background and experience in case management and/or career counseling preferred.
• Prior WIOA experience preferred.
• Bilingual in Spanish or other community-based language preferred but not required.
• Timeliness and attention to detail are essential and knowledge of WIOA common measures and requirements are desirable.

KEY RESPONSIBILITIES

• Conducts diagnostic testing and other comprehensive assessments to ensure alignment of employment goals when developing their individual employment plan and that includes training process and OJT.
• Provides information on occupations with clear career paths in high-growth industry sector.
• Counsels participants on eligible training providers and specialized training.
• Provides comprehensive case management including transferable skills assessment, employment and training plan development, job development, and referrals to other social service programs (as needed).
• Engages participants in job readiness activities. Facilitates work skills training workshops and activities.
• Research career paths that enhance participants existing skills. Assists participants in writing targeted resumes.
• Responsible for tracking participant progress to include job placement, wages, and retention.
• Attend all City mandatory trainings and meetings.
• Maybe required to travel to other JVS SoCal managed offices and JVS SoCal’s corporate office as needed.
• Maintain accurate participant data in our internal and State databases through data entry and comprehensive case notes.
• Must meet contract goals for job placement, training completion, and job retention.
• Develops working relationships with other agencies that provide services for holistic service delivery.
• Will also work as part of a team in developing new grants and funding opportunities.
• Other duties assigned as needed for the efficient operation of the Center/Program.
• Must meet weekly, monthly, quarterly & yearly program goals as set by Program Manager.

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position; they do not purport to describe all functions of the position. Employees may be assigned other duties and the essential functions of the position may change or be changed as necessary.

PHYSICAL DEMANDS

While performing the essential functions of this job, the incumbent must be able to do the following: stand for extended periods; sit for extended periods; bend and reach for filing and other job-related functions; climb up and down stairs; bend, stoop, and lift to move and retrieve materials; pull, push, and lift; reach both above and below shoulder height. Specific visual abilities include close vision, color vision, depth perception, and the ability to adjust focus. Must be able to visually inspect work. Manual dexterity to operate computer and other office equipment required.

Will work in an office environment, travel to employer and client work sites. May be required to work some evenings and an occasional weekend day.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made.

ABOUT JVS SOCAL

Founded in 1931, JVS-SoCal is a nonprofit, non-sectarian social service agency providing job training, education, career services, mentoring, and placement assistance to diverse and multicultural populations, transforming lives and empowering individuals to achieve sustainable employment and financial independence. JVS SoCal currently serves over 30,000 clients annually at over 20 locations throughout Southern California. As JVS SoCal continues to grow, we continue to look for qualified, dedicated staff to join us and play a role in transforming lives and bettering our communities throughout SoCal and beyond!

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