Job Description

Client Engagement Specialist (Mission Valley), Safe Parking Program Job Category : Programming Requisition Number : CLIEN001558 Posted: April 10, 2025 Employment Type: Full-Time, On-site Locations Mission Valley Site Description Position Title : Client Engagement Specialist Organization : Jewish Family Service of San Diego Department: PAHS/ Safe Parking Program Position Type: Full-Time (37.5+ hours/week), Non-Exempt Work Setting: Fully Onsite - Weekends and Holidays expected Reports To: Site Supervisor Pay Range: $20 – $21/hour Total Compensation In addition to standard pay, compensation for this position includes: Comprehensive, low-cost healthcare coverage for employees Employer-covered life insurance Time Away from Work Time off benefits for this position include: Paid vacation time and sick leave 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays 2 Wellness Days to be taken any time during the year to support employees’ mental wellness Position Overview JFS is looking for a compassionate, mission-driven individual to join the Safe Parking Program team as the Client Engagement Specialist. In this role, you have the opportunity to use your Communicational Resource Navigating skills and your service to underserved individuals and families to make a meaningful difference in your community and help change lives across San Diego. The Client Engagement Specialist plays an integral role on the team and supports the entire agency by creating a welcoming environment for families experiencing homelessness to enroll in the Rose Canyon lot. Responsibilities Creates a welcoming environment for all Safe Parking participants, current and potential Guides Participants to their parking location as they enter the lot Completes intake tours, paperwork, and data entry into ETOi database Completes all agency logs and incident reports in a timely manner Communicates any concerns or issues to supervisor Assists participants with resources for basic needs or programmatic guideline clarification Ensures programmatic guidelines are being upheld and followed Conducts daily/nightly attendance checks Assists in mediating and resolving client concerns Provides immediate and professional response to any security/safety emergency or disturbance within the Safe Parking site Treats the parking lot like its home: knows everyone who comes in and goes out, understands the needs of the clients and ensures they are connected to someone to get help Must be alert and active during your shift Performs other duties as assigned Skills/Experience/Abilities That Are a Must-Have One-year experience in a similar role, or equivalent combination of training, education, and experience serving the underserved/unhoused population Skilled in navigating computer systems, databases, and mobile phone technology Ability to work a flexible overnight schedule, including weekends and holidays Comfortable working in an environment where multiple languages are spoken Previous social service/housing/homeless experience is preferred Experience setting limits when working with stressed clients, often at some level of urgency, and demonstrating good customer service skills Ability to show an unconditional positive regard for clients who turn to the Safe Parking Lot Program for support Must have the ability to walk/stand for long periods of time Must have reliable transportation to work Skills/Abilities We’d Like You to Have Physical Requirements Be able to lift 20-25lbs Stand/Walk for long periods of time Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided). About Jewish Family Service of San Diego Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in Moving Forward Together . To learn more about JFS, please visit jfssd.org. *Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. #J-18808-Ljbffr Jewish Family Service of San Diego

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