Customer Success Manager (CSM) (San Francisco) Job at Just Words, San Francisco, CA

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  • Just Words
  • San Francisco, CA

Job Description

As a Customer Success Manager (CSM) for Enterprise Accounts, you will play a critical role in ensuring our largest customers achieve success with Just Words. You will build deep relationships with key stakeholders, drive product adoption, and maximize customer value to foster long-term partnerships.

Responsibilities

  • Own the customer relationship for a portfolio of enterprise accounts, acting as their trusted advisor.
  • Drive product adoption by understanding customer goals and proactively guiding them to maximize value.
  • Monitor health metrics and proactively address risks to ensure high retention and expansion.
  • Collaborate cross-functionally with Engineering to drive customer satisfaction and growth.
  • Dive into technical & usability challenges , gathering insights to influence product roadmap and service improvements.

Requirements

  • Excellent communication skills
  • Ability to organize tasks and deliver them on time
  • Ability to understand technical requirements and deliver them to the team
  • Extremely good at compiling complex results to impactful reports
  • Strong ability to build relationships and influence executive stakeholders.
  • Ability to manage multiple accounts with a proactive, strategic mindset.
  • Experience in Customer Success, Account Management, or a related field, preferably in tech.
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Job Tags

Full time,

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