Job Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description

The Director of Store Operations oversees all aspects of the complex operations of an Eataly. Together with senior leadership, the Director plans and executes strategies to drive sales, increase profitability, and cultivate a positive experience for guests and team members in accordance with Eataly’s mission.
Reports directly to the VP of Operations and directly manages the store’s leadership team in Restaurants, Retail, Quick Service, Facilities, Marketing, Finance, and Human Resources.

• Collaborates with corporate and global senior leadership to understand company strategy and develop the individual store strategy
• Directs the store strategy and oversees day-to-day operations ensuring that Eataly standards are consistently met in terms of guest service, financial objectives, efficient process, health and safety
• Leads management of labor, costs, inventory, regulatory compliance, pricing, and merchandising
• Promotes interdepartmental collaboration, staying in constant communication with store leaders
• Serves as the final decision-making point of contact in addressing problems related to the store
• Motivates, inspires, and develops team through setting clear expectations and leading by example
• Partners with HR to be actively involved in hiring, performance reviews, and terminations
• Represents the store to the community and guests
• Performs other duties as required or assigned

Qualifications

• Bachelor’s Degree
• 8+ years of management experience in a high volume, fast paced restaurant and/or retail environment
• Passion for Italian food and hospitality
• Strong working knowledge of Microsoft Excel, PowerPoint, Word, and Outlook
• Exceptional communication, leadership, motivational, and team-building skills
• Demonstrated problem-solving, organizational, analytical, and business management skills
• Experience with Italian cuisine and wine highly preferred

Additional Information

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401k with company match
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

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