Job Description

About Hana Group
Hana Group is a global leader in ready-to-eat Pan-Asian cuisine, bringing fresh, chef-crafted sushi and Asian-inspired dishes to customers through our in-store kiosks and food service operations. With a presence in major grocery retailers across the U.S., we’re committed to delivering high-quality food that’s convenient, delicious, and prepared with care. Our culinary teams operate with a passion for food and a dedication to service that drives every customer interaction.

Our Culture
At Hana Group, we believe our people are the heart of our success. We’re proud to foster a diverse and inclusive work environment where team members feel empowered, supported, and inspired to grow. Whether you're rolling sushi, managing a kiosk, or supporting operations behind the scenes, your work makes a real impact on the customer experience and the company’s success. We invest in our employees through hands-on training, leadership development, and clear pathways for career advancement.

Why Join Us
Joining Hana Group means being part of a fast-paced, entrepreneurial company that’s transforming the way people eat. We operate with a focus on food safety, operational excellence, and customer satisfaction, while never losing sight of the people who make it all happen. If you're passionate about food, thrive in dynamic environments, and want to be part of a company that’s growing across the U.S., Hana Group could be the perfect fit for you.

Job Description

Hybrid Schedule: 2-3 Days in Office Required ​​​​​​​

Job Summary:

The Franchise Compliance Manager is responsible for ensuring that the franchisor and its franchisees adhere strictly to the Franchise Disclosure Document (FDD) requirements, as well as federal and state franchise laws. This role involves monitoring franchise operations, writing cure letters for compliance breaches, and creating comprehensive compliance reports and programs. The ideal candidate will work closely with the Franchise Director to enhance compliance frameworks, ensuring that all franchisees operate within legal and organizational guidelines to maintain the integrity and reputation of the brand.

Key Responsibilities:

• Oversee the franchise compliance program, focusing on adherence to the FDD, franchise agreements, and relevant federal and state regulations.
• Draft and send cure letters to franchisees in violation of their franchise agreements or the FDD, outlining required corrective actions and timelines.
• Develop and maintain a compliance calendar to track and ensure timely updates to the FDD and other legal documents in accordance with regulatory changes.
• Conduct in-depth reviews of franchise operations to ensure alignment with the FDD and legal requirements.
• Consult with Franchise Director to create and implement high-level compliance reporting systems to regularly assess franchisee adherence to standards, identifying trends, and areas for improvement.
• Design and lead educational programs and workshops for franchisees and their staff on FDD compliance, legal obligations, and best practices in franchise operations.
• Collaborate with the legal department to update franchise agreements and operational manuals in response to changes in franchise law or company policy.
• Serve as the primary point of contact for franchisees for all compliance-related inquiries, fostering a culture of transparency and compliance.
• Prepare comprehensive reports for the Franchise Director and senior management on compliance activities, audit results, and corrective action plans.
• Recommend and oversee the implementation of compliance-related improvements and initiatives within the franchise network.

Qualifications

Qualifications

• Bachelor's degree in Law, Business Administration, or related field.
• At least 5 years of experience in a compliance role within a franchising environment, with a strong focus on legal compliance and FDD requirements.
• Detailed knowledge of franchise law, regulations, and best practices.
• Demonstrated ability to draft legal documents, such as cure letters, and to communicate complex legal concepts clearly and effectively.
• Strong analytical skills and proficiency in creating and interpreting compliance reports.
• Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Exceptional interpersonal and communication skills, with a track record of building positive relationships with franchisees and internal teams.
• High level of integrity and professionalism, with a commitment to ethical standards.

Skills:

• Expertise in franchise law and regulatory compliance
• Strong written and verbal communication skills
• Proficient in data analysis and reporting
• Proactive problem-solving approach
• Leadership and project management abilities

Additional Information

• We offer a comprehensive benefits package including:
• Medical, Dental, Vision, and Rx coverage
• Short Term Disability and Life insurance
• Paid company holidays plus paid time off (PTO)
• Comprehensive training opportunities and tuition reimbursement
• Career growth through internal promotions

Hana Group, North America is an equal opportunity employer.

$85,000 - $90,000 USD Annually

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