Job Description

We are seeking a highly motivated, tech-savvy, and customer-focused Live Chat Agent to join our remote support team. As a Live Chat Agent, you will be the first point of contact for our customers, providing real-time assistance, troubleshooting, and solutions via our live chat platform. If you're someone who thrives in a fast-paced environment and enjoys helping others, this is the role for you.ResponsibilitiesProvide prompt, professional, and accurate support to customers via live chatAssist with order processing, product inquiries, technical issues, and general customer concernsTroubleshoot and resolve issues with empathy and efficiencyDocument customer interactions and escalate complex issues as neededMaintain up-to-date knowledge of products, services, and company policiesCollaborate with internal teams to improve customer experienceRequirementsPrevious experience in customer service, live chat, or help desk support (1+ year preferred)Excellent written communication skills with attention to detailAbility to multitask and handle multiple chats simultaneouslyStrong problem-solving and critical thinking abilitiesComfortable working independently in a remote environmentHigh-speed internet connection and a quiet, distraction-free workspaceProficiency with chat software and customer service platforms (e.g., Zendesk, Intercom, Freshdesk) is a plusBenefitsCompetitive hourly rate: $31/hourFlexible scheduling options (full-time or part-time)100% remote work from anywhere within the U.S.Paid training and ongoing supportOpportunities for advancement and performance bonusesSupportive, inclusive team cultureHow to ApplyReady to join a team that values your skills and supports your growth? Submit your resume and a brief cover letter explaining why you're the perfect fit for this role. We look forward to chatting with you!
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Audacy Inc.

Job Tags

Remote job, Hourly pay, Full time, Part time,

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