Job Description

Process Support Specialist

Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.

As our Process Support Specialist on the client service team, you'll work closely with our professionals to ensure that client service processes are executed thoroughly. You will review insurance policies against sold proposals, articulate discrepancies clearly, and manage key details in our agency management systems. Your insights will help us improve our procedures, and you will play a vital role in maintaining data integrity and fostering effective communication within the team.

We'd love to meet you if your professional track record includes these skills:

• 2+ years of experience in working in a commercial Property & Casualty Account Manager or Client Service Representative role within an insurance agency
• Operate independently in a non-client-facing capacity
• Strong attention to detail and efficiency in executing processes
• Excellent communication skills to effectively collaborate with team members

These additional qualifications are a plus, but not required to apply:

• Property & Casualty license preferred, or the ability to obtain upon hire
• BA/BS in Business, Insurance, or a related field
• Professional insurance designations such as AIS, CIC, CRIS, or ARM
• Experience working with Applied Epic, agency management system
• Intermediate skill level in Microsoft Office Suite

We know there are excellent candidates who might not check all these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include:

• Medical, dental, vision, 401K benefits and more
• The flexibility to work at home or an office, based on your discretion and schedule
• Start with 20 days of paid time off
• A paid day off to volunteer and company-organized volunteer events
• Up to $1,000 per year in matching charitable donations
• Up to $750 per year in wellness rewards
• All the nitro cold brew coffee and sparkling water you can drink
• A company-wide mentality that you can never appreciate your co-workers too much

MMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

The applicable base salary range for this role is $58,200 to $108,500. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Applications will be accepted until: November 3, 2025

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