Job Description

1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About Us Boston Managed IT is a fast-growing, security-obsessed MSP redefining how small to mid-sized businesses experience technology. We’re not just a helpdesk—we’re a proactive technology partner focused on performance, protection, and people. Our clients rely on us to keep their systems tight, their teams productive, and their growth secure. We’re building a team of elite engineers who get energized by solving real problems fast and making a meaningful impact. If you want to grow in a no-fluff, high-performance environment—we’re your people. Role Overview As a Service Delivery Engineer , you’ll be the trusted face of BMIT on the ground—delivering technical solutions, handling escalations, and owning the client experience across onboarding, projects, and day-to-day IT operations. You’ll partner closely with our Service Delivery Manager and Technical Account Managers to keep clients secure, satisfied, and future-ready. This role blends technical execution with communication and leadership. We’re looking for someone who can be hands-on and think two steps ahead. What You’ll Own Support & Escalations Solve complex Level 1/2 tickets (Windows, networking, O365, endpoint protection, etc.) Escalate with vendors and coordinate with internal teams when needed Own root cause analysis and post-issue documentation Project & Onboarding Delivery Implement new client environments: cloud migrations, firewalls, workstations, etc. Deploy and configure tools from our stack Lead on-site visits and remote onboarding calls Documentation & Process Maintain technical documentation in Hudu Follow and improve SOPs to ensure repeatable success Identify automation opportunities to reduce ticket volume Client Success Partnership Collaborate with Client Success Managers during QBRs and escalations Educate clients on best practices and preventive security Be a calm, confident presence in high-pressure moments Requirements Ideal Candidate 1+ years in an MSP or similar IT environment Fluent in: Microsoft 365, Azure AD, Windows Server, networking (DNS, DHCP, VPN), RMM/PSA tools Comfortable with scripting (PowerShell preferred) Experience with firewall and Wi-Fi deployments You work fast, document everything, and communicate clearly You think like a consultant, not a tech support agent Bonus: M365, CompTIA, or security certifications Benefits Why Boston Managed IT? Startup Energy, Serious Intent – We move fast and care deeply Security-First Culture – Every employee is trained to think like a security analyst Real Career Path – We promote from within and invest in your development Transparency & Autonomy – You’ll always know the “why” behind the “what” Cool Tools & Smart Clients – We work with the right stack and value-aligned companies Perks & Benefits Competitive base salary + performance bonus health/dental/vision insurance 401(k) Training budget for certs & conferences Hybrid flexibility Unlimited PTO (with minimums, not just maximums) A company culture that doesn’t suck Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Boston Managed IT by 2x Boston, MA $100,000 - $130,000 2 weeks ago Cambridge, MA $97,440 - $155,904 1 day ago Systems and Solutions Engineer, Professional Services Chelmsford, MA $115,000 - $125,000 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Boston Managed IT

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