Service Delivery Manager - Application Job at Andritz, Glens Falls, Warren County, NY

WWQ4UVFYTmRpTHdoSDZBcFZlTFQ3R08z
  • Andritz
  • Glens Falls, Warren County, NY

Job Description

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

The Regional Business Applications Manager oversees the lifecycle of local and regional IT applications, ensuring they align with ANDRITZ IT global governance. This role involves acting as a business consultant, managing end-to-end delivery, coordinating stakeholders, and ensuring high-quality service. The manager also oversees regional services, manages resources, interacts with vendors, and ensures projects are delivered on time and within budget.

Essential Duties:

  • Manages the entire lifecycle of local / regional IT applications, from development to deployment and maintenance / support according to ANDRITZ IT global application cluster governance
  • Acts as a business consultant supplementing BRM activities to implement fit-for-business-purpose application solutions
  • Manages and supports the end-to-end delivery of regional applications, ensuring quality of service.
  • Coordinates various stakeholders, including business units, developers, and IT operations, to ensure applications align with organizational goals steered by global application cluster
  • Oversees regional application-specific services, ensuring they are delivered in compliance with global governance standards. Manages service delivery to maintain high-quality performance and alignment with organizational objectives
  • Manages regional application resources and employees in the Application Group, while also serving as an administrative manager for global team members
  • Manages the regional application landscape and prioritizes project schedules, delegating tasks based on availability
  • Analyze system or application usage and coordinate appropriate actions based on monitoring results.
  • Interact and negotiate with vendors, outsourcers, and contractors to secure software products and services.
  • Develop, implement and maintain policies, procedures and associated training plans for system users and appropriate in line with global requirements.
  • Draft and submit budget proposals and recommend subsequent budget changes where necessary
  • Identify and manage project dependencies and critical path.
  • Develop and deliver progress reports, proposals, requirements documentation, and presentations.
  • Ensure projects in scope are delivered in time and within budget.

Job Requirements:

  • Bachelor's Degree in Business or Computer Science
  • 5+ years of industry experience in a similar position
  • Project Management experience
  • Understanding/exposure to working in a shared services model and working in virtual teams potentially over time zones
  • Ability to work across teams, groups and functions and to build strong relationships
  • Strong communication and organizational skills
  • Understanding of applicable data privacy practices and laws.
  • Ability to present ideas and solutions in user-friendly language.
  • Highly self-motivated and directed.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize tasks in a high-pressure environment.
  • Strong customer service orientation.
  • 20% + Travel is expected. Some International travel will be required.
  • On-call availability should be minimal but may be required
  • Weekend and off-hours will be needed based on projects

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Job Tags

Permanent employment, For contractors, Local area, Remote job,

Similar Jobs

Baker Roofing Company

Warehouse Manager Job at Baker Roofing Company

 ...Baker Roofing Company Warehouse Manager We are seeking an experiencedWarehouse Manager to join our winning team. Baker Roofing...  ...construction Ability to identify and resolve problems in a timely manner according to instructions received Essential Functions... 

Parkland Health and Hospital System

Public Service Officer Job at Parkland Health and Hospital System

 ...provides simple security services consistent with departmental policy, while assisting patients, visitors, and staff to help ensure that...  ...written communication skills. Must be able to deal with the public in a tactful and diplomatic manner. Must be able to handle stressful... 

Kforce Inc

Technical Recruiter (Portland) Job at Kforce Inc

 ...top employers nationwide. We empower our clients, candidates, consultants and employees to reimagine how business gets done with...  ...technology, and bank at their financial institutions. Our Recruiters play a critical role in fueling Kforces growth by connecting... 

KBR

JIRA/Confluence Administrator Job at KBR

 ...KBR is seeking a JIRA/Confluence Administrator to join our team in El Segundo, CA and take charge of managing and optimizing our JIRA and Confluence instances. Responsibilities include administering JIRA and Confluence, including user management, permissions, workflows... 

Automotive Warranty Network

Volvo Automotive Warranty Administrator Job at Automotive Warranty Network

 ...equipment provided and training of new DMS systems. This is not an entry-level position, you must have 3 years of prior warranty...  ...understand the full Automotive warranty process, including booking, coding, policy and procedure compliance QUALIFICATIONS / REQUIRED...