Job Description

Position Details Position Information Fill out your application carefully and completely, including attaching the correct documents as requested. You will NOT be able to withdraw and reapply if you make a mistake. Positions may close unexpectedly if they reach a high number of applicants. It is in your best interest to apply promptly to any positions that interest you. If this position title includes the label On-Campus FWS or Off-Campus FWS, it is for students with a Federal Work Study (FWS) award for the current school year ONLY. Applicants to these positions will be required to verify this by attaching their FWS Program Student Statement as a required document. Do not apply unless you meet this criterion. Position Title Student Technical Support Assistant I_On-Campus FWS Level of Support Student Support I Position Type On-Campus FWS Number of Openings 2 Work Hours During Standard Business Hours (M-F 8am-5pm), After Standard Business Hours (M-F after 5pm) Wage Per Hour 18.25 Division/School Division of Information Technology Department Name

641201 SERVICE MANAGEMENT

Department Bio GW IT's VSTC (Virginia Science & Technology Campus) support pod provides technical assistance and information to GW's School of Nursing (SON), Alexandria Education Center, Arlington Education Center and College of Professional studies. Position Specific Summary Duties for the Technical Support Assistant I role include:

• Providing basic technical and computer support assistance to departments and customers
• Responding to customer support inquiries
• Performing remote and in-person technology assistance
• Responding to customer support requests for technology assistance in classrooms, conference rooms, and staff/faculty office areas
• Coordinating with the IT Support Center (ITSC) staff on support requests
• Creating, modifying, and resolving support tickets
• Providing information about GW IT services to the university community
• Special projects or other duties may be assigned related to specific departmental needs.

Standard Position Description The student will provide basic technical and computer support assistance to departments and customers. Tasks may include: assisting customers with basic technical support remotely and in person, ensuring that technology is functional and available for use, assisting with point of sale transactions. Special projects or other duties may be assigned related to specific departmental needs. Professional Outcomes Critical Thinking, Communication, Teamwork, Professionalism, Inclusion, Technology and Data, Career Development Required Qualifications Entry level position, little to no experience required, all training will be provided. Preferred Qualifications Entry level position, little to no experience required, all training will be provided. Posting Detail Information Job Open Date 07/14/2025 Job Close Date 08/08/2025 Campus Location Virginia Science & Technology Campus Work Type Designation In-Person Report to Manager Name Rich Alvarez Hiring Manager Name Richard Alvarez Special Instructions Summary N/A EEO Statement The university is an Equal Employment Opportunity/Affirmative Action (EEO/AA) employer committed to maintaining a nondiscriminatory, harassment-free, diverse work and education environment. The university does not unlawfully discriminate on the basis of protected characteristics or on any other basis prohibited by applicable law in any of its programs, activities, or employment practices. For more information on this policy and its purpose, please read the Equal Employment Opportunity Policy Statement. Background Check The student employee will: Work in or have access to residence halls or other restricted areas, or have access to university key - Background check required., Work with or have contact with minors. - Background check required. GW Student Employment Center for Career Services

Job Tags

Hourly pay, Work at office, Remote work,

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