Job Description

Join our team as a day shift, full-time, Central Scheduling Switchboard Operator in Tyler, TX. 

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care .

Get to Know Your Team:

• UT Health East Texas is comprised of 9 hospitals, more than 90 clinics, nearly 7,500 employees and over 1,000 licensed inpatient beds. We provide healthcare services through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service.

• Maintain acceptable ACD (automated call distribution) call statistics 
• Demonstrate proficiency and skill in call control and call steerage.
• Understand and take appropriate intervention for call queue management at an agent level.
• Accurately performs the transferring of customers to the appropriate areas.
• Accurately perform call distribution and effectively executes paging and messaging services
• Accurately perform data entry at time of call using appropriate call center software systems
• Effectively distributes patient email
• Maintains a constructive working relationship with clients, physician offices, co-workers, supervisors and others as needed
• Participates in department in-services and meetings
• Adheres to the policies and procedures of the organization and the call center
• Maintains confidentiality of all interactions
• Maintains a clean, efficient work area
• Becomes knowledgeable about call center office equipment
• Other duties as requested

Job Requirements

• High school diploma or equivalent

Preferred Qualifications

• Two (2) years of college
• Basic typing skills of 35 wpm
• Knowledge of basic medical terminology

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