Company Overview
WEBIT Services, an employee-owned Managed Services Provider (MSP) based in Chicago, is looking for a dedicated and skilled Tier 1 Field Services Engineer to join our growing team. As a member of our employee-owner community, you’ll play a critical role in delivering exceptional on-site and remote technical support to our clients. The Tier 1 Field Services Engineer will troubleshoot and resolve technical issues, set up and configure workstations, and help ensure our clients experience seamless and reliable IT services, all while upholding our commitment to outstanding customer satisfaction.
Position Overview
As a Tier 1 Field Services Engineer, you will serve as the first point of contact for clients, addressing basic troubleshooting, system maintenance, and service requests. This role is perfect for individuals with a solid foundational knowledge of IT systems who are eager to expand their skills in a dynamic, client-focused environment. You’ll gain valuable hands-on experience while working directly with clients to ensure their IT needs are met efficiently and professionally.
Responsibilities
Onsite and Remote Technical Support: Deliver Tier 1 support by diagnosing and resolving technical issues for client systems both remotely and on-site, including desktops, laptops, networks, and peripherals.
Workstation Deployment: Build, configure, and deliver workstations and devices to clients, ensuring smooth setup and integration into their environments.
Incident Management: Accurately document, track, and resolve support tickets promptly, ensuring all work is properly logged in the company’s ticketing system.
Hardware and Software Troubleshooting: Identify and repair hardware issues (e.g., PCs, printers, network devices), software malfunctions, and basic network problems, minimizing downtime for clients.
System Maintenance: Perform regular maintenance tasks, including software updates, patch management, and configuration changes, to keep client systems running efficiently.
Service Installations: Support the setup and installation of hardware, new devices, and other IT-related services during onsite visits.
Collaboration and Escalation: Collaborate with higher-tier support engineers to escalate complex technical issues that require more advanced troubleshooting.
Compliance and Security: Adhere to internal policies and industry standards to maintain data security and confidentiality when working with client systems and sensitive information.
Experience/Education:
High school diploma or equivalent; Associate’s degree or IT certifications (e.g., CompTIA A+, Network+) preferred.
1-2 years of experience in a technical support role, ideally within an MSP or similar IT services company.
Technical Skills:
Communication Skills: Ability to communicate technical information clearly and effectively to non-technical clients.
Problem-Solving: Strong diagnostic and problem-solving skills with a proactive approach to technical issues.
Customer Service: A client-first mentality with strong interpersonal and communication skills.
Working Conditions
Willingness to travel to client locations for on-site support.
Ability to lift and move hardware, including PCs, servers, and other IT equipment, up to 50 lbs.
Flexible hours may be required for scheduled maintenance, client emergencies, or project deadlines.
Benefits:
Additional Information:
...Onsite Health Educator Evernorth Workplace Care Evernorth Workplace Care offers health care delivery services along with population health and health coaching solutions, conducted in person. Our mission is to deliver proactive, personalized, and holistic patient care...
Our technology client is looking for a Motion Graphics Designer for product interfaces to support their team for 3 months, 40 hours/week, fully remote!To be considered, you MUST be located in the following areas:Austin (TX) metro, California (outside SF metro), Chicago...
...Accountability, Citizenship, Teamwork, Respect, Integrity, Stewardship and Excellence. The Position Reporting to the Senior Payroll Manager, the Payroll Specialist will process payroll, maintain time keeping records, review payroll and payroll reports for...
Responsibilities Real Estate and Facilities (RE&F), a division of the Corporate Services... ...lifecycle, from space planning and transaction management to project management, facilities... ...the Global Real Estate Team, you will coordinate activities with various stakeholders,...
...participant care responsibilities including but not limited to: Light housekeeping, assist with laundry, use supplies accurately and economically... ...more Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life...