Job Description

Job Type Full-time Description Tasting Room Wine Ambassadors - work schedule will be Wednesday - Sunday We are looking for dynamic, upbeat and energetic individuals to join our tasting room team of wine ambassadors on a part-time basis at Charles Krug Winery. Starting hours will be approximately 24 a week and flexibility in scheduling is preferred. Must be available weekends. Work in one of the region's most stunning tasting rooms, named one of the "Top 10 California Tasting Experiences" by Food & Wine Magazine and winner of the 2015 Architecture and Landscapes Award for Best of Wine Tourism. Our guest experience has been recently elevated with our new outdoor cabanas. The ideal candidate will enjoy working as part of a team to provide outstanding guest experiences, develop loyal customer relationships, and maximize sales opportunities. We are looking for outgoing team players with a passion for wine and enthusiasm for engaging guests and sharing stories about our unique history. Duties & Responsibilities:

• Provide guests with an outstanding experience at both the consumer and trade level by conducting tastings and tours while listening to the needs of each guest.
• Maximize wine sales and wine club memberships while maintaining a high level of customer service.
• Maintain and exhibit a thorough knowledge of the Charles Krug wine portfolio and keep up to date on general wine knowledge and industry trends.
• Master the Charles Krug brand messaging and history, and translate that information in an engaging manner.
• Ability to work and manage multiple priorities in a fast-paced, dynamic environment, while maintaining a high level of detail and customer service.
• Actively seek ways to improve efficiency, sales, and customer service.
• Educate guests with accurate information about the winery, its wines, history and food program.
• Perform daily tours.
• Utilize excellent sales skills to increase wine sales and inform guests about shipping options, upselling, sales promotions or special offers.
• Introduce and promote wine club benefits and memberships.
• Meet individual sales and wine club signup goals.
• Assist existing members with pick-ups and orders, actively engaging them to build and maintain relationships.
• Participate in daily opening and closing procedures, e.g. cleaning, restocking, opening wine stations, etc.

• Excellent customer service and sales skills and experience
• Ability to multi-task and prioritize
• Ability to work independently and make informed decisions while under general supervision and guidance
• Ability to contribute to a positive work atmosphere by communicating with guests, colleagues, and management
• Results and goal oriented
• Excellent verbal and written communication skills with computer proficiency
• Strong relationship building competency
• Ability to work weekends
• Wine knowledgeable with the desire to learn more, accreditation a plus
• Must be 21 years of age
• Must be able to lift 40 lbs
• Must be able to work in a standing position for long periods of time C. Mondavi & Family

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